Unable to activate after purchasing perpetual license

Rob Tonnesen — Mon, 27 Oct 2025 06:15:09 GMT

I purchased a perpetual license and received an email saying I could activate the software. When I try to activate it says there are no activations in my account. When I login to my account, I can see the invoice but no licenses. I can also see that my credit card has been charged. How do I get the license added to my account?

RE: Unable to activate after purchasing perpetual license

MyDraw Support — Mon, 27 Oct 2025 06:15:09 GMT

+x[quote]

[b]Rob T - 9/27/2025[/b]
I purchased a perpetual license and received an email saying I could activate the software. When I try to activate it says there are no activations in my account. When I login to my account, I can see the invoice but no licenses. I can also see that my credit card has been charged. How do I get the license added to my account?
[/quote]

Hi Rob,

There were a number of problems associated with the new Perpetual Licensing model, which we believe are now resolved. These include:

1. Perpetual License not automatically created after a purchase from the website.
2. Unable to active a Perpetual License for very large values of the Machine ID

Both of these issues should be resolved now. If you experience any problems - please do not hesitate to contact us support@mydraw.com

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Unable to activate after purchasing perpetual license

RE: Unable to activate after purchasing perpetual license