MyDraw Forum » Bug Reporting » MyDraw Bug Reporting » When using a laptop disconnected from external monitor an error modal appears off screen and cannot be tabbed to, rendering the software unusable.

When using a laptop disconnected from external monitor an error modal appears off screen and cannot be tabbed to, rendering the software unusable.

ForumUser 1786441606 — Fri, 12 Jul 2019 05:02:39 GMT

Hello kind folk,
The other day I was trying to use the software on a laptop. The last time I had used MyDraw before this instance the machine was connected to an external monitor. For some reason there was a need for an error modal to appear. However, as the laptop was not connected to the external monitor the modal was not visible, nor was it able to be "tabbed" to. This rendered the software unusable until I was able to once again able to connect to the external monitor. As I was on the road I created what I needed with Microsoft Powerpoint until I was able to reconnect to an external monitor.
Can I suggest if the modal is to appear there is a test to ensure the current display screen dimensions are checked to position the modal correctly rather than rely on whatever information may be kept in cache. For information the modal in question is attached.
Kind regards,
Paul

RE: When using a laptop disconnected from external monitor an error modal appears off screen and cannot be tabbed to, rendering the software unusable.

Moderator — Fri, 12 Jul 2019 05:02:39 GMT

Hi Paul,

The issue with the multiple monitors you have experienced shouldn't be present in the newer versions of MyDraw, so please visit MyDraw's website and download the latest version of the software.

RE: When using a laptop disconnected from external monitor an error modal appears off screen and cannot be tabbed to, rendering the software unusable.

ForumUser 1786441606 — Thu, 11 Jul 2019 01:43:37 GMT

+x[quote]

[b]Moderator - 7/9/2019[/b]
+x[quote]

[b] - 7/8/2019[/b]
Hello kind folk,
The other day I was trying to use the software on a laptop. The last time I had used MyDraw before this instance the machine was connected to an external monitor. For some reason there was a need for an error modal to appear. However, as the laptop was not connected to the external monitor the modal was not visible, nor was it able to be "tabbed" to. This rendered the software unusable until I was able to once again able to connect to the external monitor. As I was on the road I created what I needed with Microsoft Powerpoint until I was able to reconnect to an external monitor.
Can I suggest if the modal is to appear there is a test to ensure the current display screen dimensions are checked to position the modal correctly rather than rely on whatever information may be kept in cache. For information the modal in question is attached.
Kind regards,
Paul

[/quote]

Hello Paul,
Thank you for reporting this issue.
We actually make this test when showing modal popups.
Which version do you use so we can test this on our site with the same version?
[/quote]

Hi kind folk,
Strange - I only installed this version on the machine recently and the About screen is reporting version 2.0.0. Hmm. I will try an upgrade to the latest.
Kind regards,
Pau

RE: When using a laptop disconnected from external monitor an error modal appears off screen and cannot be tabbed to, rendering the software unusable.

Moderator — Tue, 09 Jul 2019 02:00:23 GMT

+x[quote]

[b] - 7/8/2019[/b]
Hello kind folk,
The other day I was trying to use the software on a laptop. The last time I had used MyDraw before this instance the machine was connected to an external monitor. For some reason there was a need for an error modal to appear. However, as the laptop was not connected to the external monitor the modal was not visible, nor was it able to be "tabbed" to. This rendered the software unusable until I was able to once again able to connect to the external monitor. As I was on the road I created what I needed with Microsoft Powerpoint until I was able to reconnect to an external monitor.
Can I suggest if the modal is to appear there is a test to ensure the current display screen dimensions are checked to position the modal correctly rather than rely on whatever information may be kept in cache. For information the modal in question is attached.
Kind regards,
Paul

[/quote]

Hello Paul,
Thank you for reporting this issue.
We actually make this test when showing modal popups.
Which version do you use so we can test this on our site with the same version?