MyDraw Forum » MyDraw General Discussion » MyDraw Diagram General Discussion » Can't activate license after upgrade to 4.0.0

Can't activate license after upgrade to 4.0.0

ForumUser 1550489820 — Mon, 16 Sep 2019 05:59:16 GMT

I have two licenses. When I updated to version 4.0.0 I got put in evaluation mode, and could not activate my license. This is for my Windows PC.

When I upgrade my Mac version, I de-activated my license, upgraded, and tried to re-activate. I got “License activation failed”.

Now both my installations are in evaluation mode.

RE: Can't activate license after upgrade to 4.0.0

ForumUser -2062138193 — Mon, 16 Sep 2019 05:59:16 GMT

+x[quote]

[b]Moderator - 9/16/2019[/b]
Hello Tom,
If you have a license for version 3.x.x you can freely upgrade to the to version 4 and all minor its minor versions.
Otherwise, if you have license prior version 3.x.x you have to purchase a Subscription Renewal license from our website in order to upgrade to the current version.
[/quote]

Yes, my license was for 2 - point something. So hopefully it will be obvious what I need to do to upgrade

RE: Can't activate license after upgrade to 4.0.0

Moderator — Mon, 16 Sep 2019 05:16:47 GMT

Hello Tom,
If you have a license for version 3.x.x you can freely upgrade to the to version 4 and all minor its minor versions.
Otherwise, if you have license prior version 3.x.x you have to purchase a Subscription Renewal license from our website in order to upgrade to the current version.

RE: Can't activate license after upgrade to 4.0.0

ForumUser -2062138193 — Sat, 14 Sep 2019 21:01:10 GMT

+x[quote]

[b]Moderator - 9/4/2019[/b]
Hello,
We would like to inform you that we have released new version (4.1.1) which fixes the freezing bug for MacOS
[/quote]

I have a license for almost two years, I just downloaded the the latest version and it tells me I have no valid license. Logging into the site shows I have 1 license used.

Is there a way to activate the new version?

--Tom

RE: Can't activate license after upgrade to 4.0.0

Moderator — Wed, 04 Sep 2019 08:49:44 GMT

Hello,
We would like to inform you that we have released new version (4.1.1) which fixes the freezing bug for MacOS

RE: Can't activate license after upgrade to 4.0.0

Moderator — Thu, 29 Aug 2019 02:44:37 GMT

+x[quote]

[b] - 7/31/2019[/b]
I just upgraded to 4.0.0 and tried installing on my MacBook Pro (running Mac OS X 10.14.6 - with more than adequate resources) and when I try to log in to register and activate the application keep exiting abnormally. I am operating in evaluation mode for now. Is there a known issue with this release and OS?

[/quote]

Hello,
Yes, we are aware of this issue and we work hard to resolve it. This problem does not appear on all machines with MacOS and it is hard to reproduce it so we can debug the problem. As soon as we resolve it we will release a new version with the fix. Please, apologize us for the inconvenience.

You can currently download version 4.1.0 of MyDraw from our website and try it. It fixes the issue for some Mac users.

RE: Can't activate license after upgrade to 4.0.0

ForumUser 879676685 — Wed, 31 Jul 2019 14:02:09 GMT

I just upgraded to 4.0.0 and tried installing on my MacBook Pro (running Mac OS X 10.14.6 - with more than adequate resources) and when I try to log in to register and activate the application keep exiting abnormally. I am operating in evaluation mode for now. Is there a known issue with this release and OS?

RE: Can't activate license after upgrade to 4.0.0

Paul Sondervan — Thu, 25 Jul 2019 11:57:16 GMT

Yes, I was able to activate MyDraw! Thanks.

RE: Can't activate license after upgrade to 4.0.0

Paul Sondervan — Thu, 25 Jul 2019 06:31:52 GMT

I too have the same problem since the upgrade to MyDraw 4.0.
On the 18th of July I have send an email and asked for help.
Haven't had any reply from Nevron Software LLC. :-(

RE: Can't activate license after upgrade to 4.0.0

Moderator — Thu, 25 Jul 2019 06:14:26 GMT

+x[quote]

[b]Paul Sondervan - 7/24/2019[/b]
I too have the same problem since the upgrade to MyDraw 14.0.On the 18th of July I have send an email and asked for help.Haven't had any reply from Nevron Software LLC. :-(
[/quote]

Hello Paul,
Could you try to activate your copy of MyDraw again.

RE: Can't activate license after upgrade to 4.0.0

Moderator — Wed, 24 Jul 2019 04:41:39 GMT

+x[quote]

[b] - 7/21/2019[/b]
I have two licenses. When I updated to version 4.0.0 I got put in evaluation mode, and could not activate my license. This is for my Windows PC.

When I upgrade my Mac version, I de-activated my license, upgraded, and tried to re-activate. I got “License activation failed”.

Now both my installations are in evaluation mode.
[/quote]

Hello,
Is there any progress with the activation problem?