Can not open the drawings and autosave option


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Janusz Kossek
Janusz Kossek
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First I would like to say that I enjoy working with your program. It has a lot of abilities and flexibilities. But I notice that is not so robust as it should be. The worst thing what can happen to the user is when you lose the drawing that you were working on it for few hours. It occurred to me. When I try to open the file, I am getting a message (Load from Stream Failed, Error Message: Object reference not set to an instance of an object). Your Autosave option is not helpful as well. First I do not know when Autosave puts the files second what happens when the file still does not have a name, where autosave puts the backups.
MyDraw Support
MyDraw Support
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Hi,

Can you please send us the saved file that causes the error. You can either attach it to a message in this topic or send it to us by email (to support@mydraw.com).

Regarding the auto saves - MyDraw make automatically saves the unsaved changes to your document every minute to a temporary file. Thus you get an auto save even if you have never saved your drawing. In case MyDraw closes unexpectedly (for example on power failure), the next time you run the software it will show you a dialog with your last auto save and you will be able to restore your work. Auto saves are deleted automatically when you save the changes to your drawing using the Save button or the Save menu item and auto saves are created again when you modify your drawing again.

Best Regards,
MyDraw Support Team

Janusz Kossek
Janusz Kossek
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MyDraw Support - 1/9/2018
Hi,

Can you please send us the saved file that causes the error. You can either attach it to a message in this topic or send it to us by email (to support@mydraw.com).

Regarding the auto saves - MyDraw make automatically saves the unsaved changes to your document every minute to a temporary file. Thus you get an auto save even if you have never saved your drawing. In case MyDraw closes unexpectedly (for example on power failure), the next time you run the software it will show you a dialog with your last auto save and you will be able to restore your work. Auto saves are deleted automatically when you save the changes to your drawing using the Save button or the Save menu item and auto saves are created again when you modify your drawing again.

Hello,

I can not send the drawings because of the NDA and issues. Thank you for the answer.  I really like the software.
MyDraw Support
MyDraw Support
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Janusz Kossek - 1/10/2018
MyDraw Support - 1/9/2018
Hi,

Can you please send us the saved file that causes the error. You can either attach it to a message in this topic or send it to us by email (to support@mydraw.com).

Regarding the auto saves - MyDraw make automatically saves the unsaved changes to your document every minute to a temporary file. Thus you get an auto save even if you have never saved your drawing. In case MyDraw closes unexpectedly (for example on power failure), the next time you run the software it will show you a dialog with your last auto save and you will be able to restore your work. Auto saves are deleted automatically when you save the changes to your drawing using the Save button or the Save menu item and auto saves are created again when you modify your drawing again.

Hello,

I can not send the drawings because of the NDA and issues. Thank you for the answer.  I really like the software.

Hello Janusz,
You can contact our team if you need an NDA to be signed. You can also take a look at the Privacy Policy


Best Regards,
MyDraw Support Team

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