Can't activate license after upgrade to 4.0.0


Author
Message

posted Last Year
Problem
HOT
New Member (8 reputation)New Member (8 reputation)New Member (8 reputation)New Member (8 reputation)New Member (8 reputation)New Member (8 reputation)New Member (8 reputation)New Member (8 reputation)New Member (8 reputation)
Group: Forum Members
Posts: 1, Visits: 34
I have two licenses. When I updated to version 4.0.0 I got put in evaluation mode, and could not activate my license. This is for my Windows PC.

When I upgrade my Mac version, I de-activated my license, upgraded, and tried to re-activate. I got “License activation failed”.

Now both my installations are in evaluation mode.

Problem
Moderator
Moderator
New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)
Group: Moderators
Posts: 26, Visits: 162
- 7/21/2019
I have two licenses. When I updated to version 4.0.0 I got put in evaluation mode, and could not activate my license. This is for my Windows PC.

When I upgrade my Mac version, I de-activated my license, upgraded, and tried to re-activate. I got “License activation failed”.

Now both my installations are in evaluation mode.

Hello,
Is there any progress with the activation problem?
Paul Sondervan
Paul Sondervan
New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)
Group: Forum Members
Posts: 2, Visits: 24
I too have the same problem since the upgrade to MyDraw 4.0.
On the 18th of July I have send an email and asked for help.
Haven't had any reply from Nevron Software LLC. :-(
Edited Last Year by Paul Sondervan
Moderator
Moderator
New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)
Group: Moderators
Posts: 26, Visits: 162
Paul Sondervan - 7/24/2019
I too have the same problem since the upgrade to MyDraw 14.0.On the 18th of July I have send an email and asked for help.Haven't had any reply from Nevron Software LLC. :-(

Hello Paul,
Could you try to activate your copy of MyDraw again.
Paul Sondervan
Paul Sondervan
New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)New Member (3 reputation)
Group: Forum Members
Posts: 2, Visits: 24
Yes, I was able to activate MyDraw!
Thanks.
New Member (4 reputation)New Member (4 reputation)New Member (4 reputation)New Member (4 reputation)New Member (4 reputation)New Member (4 reputation)New Member (4 reputation)New Member (4 reputation)New Member (4 reputation)
Group: Forum Members
Posts: 2, Visits: 18
I just upgraded to 4.0.0 and tried installing on my MacBook Pro (running Mac OS X 10.14.6 - with more than adequate resources) and when I try to log in to register and activate the application keep exiting abnormally.  I am operating in evaluation mode for now.  Is there a known issue with this release and OS?




Moderator
Moderator
New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)
Group: Moderators
Posts: 26, Visits: 162
- 7/31/2019
I just upgraded to 4.0.0 and tried installing on my MacBook Pro (running Mac OS X 10.14.6 - with more than adequate resources) and when I try to log in to register and activate the application keep exiting abnormally.  I am operating in evaluation mode for now.  Is there a known issue with this release and OS?




Hello,
Yes, we are aware of this issue and we work hard to resolve it. This problem does not appear on all machines with MacOS and it is hard to reproduce it so we can debug the problem. As soon as we resolve it we will release a new version with the fix. Please, apologize us for the inconvenience.

You can currently download version 4.1.0 of MyDraw from our website and try it. It fixes the issue for some Mac users.

Edited Last Year by Moderator
Moderator
Moderator
New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)
Group: Moderators
Posts: 26, Visits: 162
Hello,
We would like to inform you that we have released new version (4.1.1) which fixes the freezing bug for MacOS
New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)New Member (2 reputation)
Group: Forum Members
Posts: 2, Visits: 10
Moderator - 9/4/2019
Hello,
We would like to inform you that we have released new version (4.1.1) which fixes the freezing bug for MacOS

I have a license for almost two years, I just downloaded the the latest version and it tells me I have no valid license.   Logging into the site shows I have 1 license used.

Is there a way to activate the new version?

--Tom

Moderator
Moderator
New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)New Member (32 reputation)
Group: Moderators
Posts: 26, Visits: 162
Hello Tom,
If you have a license for version 3.x.x you can freely upgrade to the to version 4 and all minor its minor versions.
Otherwise, if you have license prior version 3.x.x you have to purchase a Subscription Renewal license from our website in order to upgrade to the current version.

GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Similar Topics

Reading This Topic

Login

Explore
Messages
Mentions
Search