I purchased a perpetual license and received an email saying I could activate the software.  When I try to activate it says there are no activations in my account.  When I login to my account, I can see the invoice but no licenses.  I can also see that my credit card has been charged.  How do I get the license added to my account?

+x

 

Rob T - 9/27/2025

I purchased a perpetual license and received an email saying I could activate the software.  When I try to activate it says there are no activations in my account.  When I login to my account, I can see the invoice but no licenses.  I can also see that my credit card has been charged.  How do I get the license added to my account?

Hi Rob,

There were a number of problems associated with the new Perpetual Licensing model, which we believe are now resolved. These include:

1. Perpetual License not automatically created after a purchase from the website.
2. Unable to active a Perpetual License for very large values of the Machine ID 

Both of these issues should be resolved now. If you experience any problems - please do not hesitate to contact us support@mydraw.com

Best Regards,