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Sales Frequently Asked Questions

Below, you can find answers to some Frequently Asked Questions about MyDraw pricing, licensing, and the purchase process. If your question is not covered here, feel free to contact the MyDraw Sales Team, and we'll be happy to assist you.

MyDraw Installation / System Requirements / Support

Which web browsers are compatible with MyDraw for Web?

MyDraw for Web runs on Blazor — a Microsoft technology built on top of WebAssembly (a W3C standard). All modern browsers (Chrome, Edge, Firefox, Safari) support WebAssembly and therefore Blazor. The only browser that does not support WebAssembly is Internet Explorer.

What are the system requirements for installing MyDraw?

Windows®
OS: Microsoft Windows XP/Vista/7/8/8.1/10 (32-bit & 64-bit)
.NET Framework 3.5 or higher
RAM: 1 GB
HDD: 600 MB free disk space
Monitor: display resolution of at least 720p (1280 x 720). MyDraw works best at WXGA (1366 x 768) or higher.

Macintosh®
OS: macOS X 10.9 or higher
RAM: 1 GB
HDD: 600 MB free disk space
Monitor: display resolution of at least 720p (1280 x 720). MyDraw works best at WXGA (1366 x 768) or higher.

Do you provide installation guidelines?

Yes, if you intend to use MyDraw for Windows or MyDraw for Mac, you can download the installation guidelines from the following link: MyDraw Installation Guide

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MyDraw for Web does not require installation, since it runs directly in your browser.

How can I receive support?

MyDraw provides free support for registered and trial users.

You have access to help documentation, online resources, a community forum, and hundreds of ready-to-use examples. Our technical team is also happy to assist MyDraw users via email. If you have any questions, feel free to contact us at support@mydraw.com.

MyDraw Trial / Demo Version

Do you provide a trial/demo version for testing the product before buying a license?

Yes, we provide a fully functional 30-day trial of MyDraw for Web, Windows, and macOS. The trial license is automatically activated when you log in to the application.

MyDraw also carries a 30-day money-back guarantee when purchased directly from the MyDraw.com website. Take a look at the MyDraw Returns Policy.

What's the difference between the trial version and the licensed version?

There is no difference between the trial and licensed versions of MyDraw in terms of functionality. The only difference is an evaluation watermark displayed on documents created with the trial. The trial version allows you to work with the application for 30 days. A valid license will unlock the trial and let you continue working without restrictions.

What if my trial period has expired?

If your trial period has expired, the drawing area of MyDraw will be disabled and the application will run with limited functionality. Purchasing a license will unlock MyDraw.

If you didn’t have time to fully test the product, you can request a 30-day evaluation extension license key by contacting our Sales Team. Feel free to email us at sales@mydraw.com.

MyDraw Licensing and Ordering

How can I purchase MyDraw license(s)?

You can purchase MyDraw license(s) online using your credit card or PayPal account. Ordering MyDraw online is safe and secure.

During the ordering process, you will have to log in to your MyDraw.com account. If you don’t have an account, you can register a new account using your email. It only takes a couple of minutes.

Since MyDraw is offered with both Subscription and Perpetual licensing models, make sure to first review the MyDraw Licensing Models page and order the licensing model you prefer.

Is it safe to purchase a license from your website?

Yes, ordering MyDraw online from our website is safe and secure:

The MyDraw.com website uses SSL (Secure Sockets Layer) encryption to secure your connection.
We use the Authorize.Net Payment Gateway service for secure credit card payment processing.
We also accept PayPal payments. PayPal Express Checkout provides the convenience and security of PayPal to millions of users.
MyDraw carries a 30-day money-back guarantee when purchased directly from the MyDraw.com website. See the MyDraw Returns Policy.

Should I purchase a Subscription or Perpetual license?

This largely depends on your needs and preferences. Here are some points to consider:

Subscription licenses are time-limited, while Perpetual licenses are not.
Perpetual licenses can only be used on the machines where they were activated, while Subscription licenses can be used on any machine.
You can only use the online version of MyDraw with a Subscription license.
Perpetual licenses do not require an internet connection, while Subscription licenses do.
Subscription licenses include all shape libraries, while the set of resources available with a Perpetual license is generally smaller.

For a full comparison between the two licensing models, please visit the MyDraw Licensing page.

How do I activate MyDraw license(s)?

The activation process is different for MyDraw Subscription and MyDraw Perpetual licenses:

MyDraw Subscription

When you log in to MyDraw, a commercial license (if available) will automatically be assigned to you.

If you prefer, you can also manually manage the Service Licenses in your account from the Account - Service Licenses section:

Here’s more information about the controls in the Service Licenses section:

Assign Service Licenses Automatically — when checked, MyDraw will automatically assign the first available service license to users of the account when they log in. Enabled by default.
Service Licenses View — this grid shows the currently active MyDraw licenses and the users to which they are assigned. It includes the following columns:
- Product — specifies the product the license applies to (for example, MyDraw Subscription - 12 Months).
- Assigned To User — shows which user the license is currently assigned to. Each user can have only one license.
- Expiration Date — shows the date the license will expire.
- Days Remaining — shows how many days remain before expiration.
- Auto Renewal — indicates whether the license will automatically renew when it expires. If checked, the Default Payment Method in your Wallet will be charged at expiration.

MyDraw Perpetual

The activation of a MyDraw Perpetual license is done from the MyDraw About dialog, which is accessed via the File → About menu.

When first started, MyDraw runs in trial mode, and the About dialog looks like this:

Clicking the Start Activation Wizard button launches the MyDraw Activation Wizard:

The Activation Wizard provides two options for activating your license:

Activate with MyDraw Account — enter your MyDraw account credentials (email and password). The wizard connects to the licensing server, searches for available licenses, and activates MyDraw on your computer if a valid license is found.
Activate with License Key — enter a valid license key. The license key is a GUID, such as 123e4567-e89b-12d3-a456-426614174000. Because there are 2^128 (about 3.4 × 10^38) possible combinations, it is impossible to guess a valid key. However, since this activation method does not require a MyDraw account, keep your key safe — anyone who has it can use it.

Both activation methods, if successful, will reduce the number of available activations for that license.

We keep track of the machines where a license has been activated and try to prevent the same license from being activated multiple times on the same machine.

Once the license is activated (by clicking the Activate button), the About dialog will appear as follows:

Can I use MyDraw without an internet connection?

This depends on the type of license you have purchased.

If you have a MyDraw Perpetual license, you can use MyDraw without an internet connection, since it requires internet only during the activation process.

If you have a MyDraw Subscription license, you need an internet connection to log in to your MyDraw account and use the application, so an internet connection is required.

For more information, see MyDraw Licensing.

How many licenses do I need to purchase?

This depends on how you intend to use MyDraw.

If you intend to use MyDraw with Subscription licensing, you should purchase one license per user. A user can install and use MyDraw on any machine, but a single license allows for only 3 simultaneous sessions (so that you can open MyDraw on your desktop, laptop, at the same time, for example).

If you intend to use MyDraw with Perpetual licensing, you should purchase one license per machine.

If you need to license multiple machines and users, you can contact MyDraw Sales regarding Corporate and Site licensing options.

Keep in mind that MyDraw licenses are not transferable between Subscription and Perpetual licensing models.

For more information, see MyDraw Licensing.

How long is my license valid?

At present, MyDraw offers two types of subscription licenses: a 12-month license and a 3-month license. To view your active licenses, visit the Account - Service Licenses section. This section also displays the remaining days and expiration date for each license.

Special Pricing and Discounts

Do you offer discounts for multiple licenses?

Yes, we offer the following multi-license discounts:

3 to 4 licenses	10% discount
5 to 9 licenses	20% discount
10 to 19 licenses	30% discount
20 or more licenses	40% discount

These discounts are automatically applied in the shopping cart when purchasing online.

You can purchase multi-user licenses in packs from MyDraw for Enterprise and Multi-User Licenses.

Do you provide discounts for students, teachers, and educational institutions?

Yes, we offer a special 20% discount to students, teachers, and educational institutions. Contact MyDraw Sales and include your credentials (an email from your school or university account is usually sufficient as proof). You will then be provided with a discount coupon to use in your purchase.

For educational pricing see MyDraw for Students, Teachers, and Educational Institutions.

Do you provide discounts for government or non-profit organizations?

Yes, we offer a special 20% discount to government and non-profit organizations. If you work for a government agency or non-profit, contact MyDraw Sales and include your credentials (an email from a qualified institution is usually sufficient as proof). You will then be provided with a discount coupon to use in your purchase.

For government and nonprofit pricing see MyDraw for Government and Nonprofit Organizations.