Helpdesk Support for Webservice Template

This is a Helpdesk Support for Webservice Swimlane that maps the process flow for assigning and resolving a ticket for a technical issue. The template is 100% customizable and you can edit every aspect of it with a few simple clicks in MyDraw.

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Helpdesk Support for Webservice Swimlane

In this modern era of digital and virtual reality, there is always the possibility of power loss, network failure, electrical damage, or loss of server connection. Over the past 2 years, we have adapted our day-to-day activities to the working environment in our homes. Therefore, there is an increase in data breaches and cyber security alerts due to the transfer of connection between VPN and server provider.

By creating a Shipping Process Swimlane diagram with diagramming software, such as MyDraw the involved parties can easily and securely manage the process while improving communication within the team.

Technical issue with the server speed

The issue for small business

  • IP Address Exhaustion
  • DNS Problems
  • Unable to Connect to Local File or Printer Shares

Home office

  • Duplicate IP Addresses

Technical query

Troubleshooting- a few easy actions to take immediately

  • Restart the device.
  • Turn on and off the cable.
  • If it is a browser, clear the cache.
  • Make a quick search online by typing relevant keywords.
  • Double-check the state of the settings.

If none of the above restores the normal function of the device, thus preventing you to continue your workflow, then you may turn to the provider. The issue will be transferred to technical support. In most cases, they won’t need to come to your address, but this depends on the complexity of the case.

Easy steps for troubleshooting a technical query

  • The first thing you should do is restart the device/system.
  • The next step is to open the options panel, properties, or settings and see if it is connected to the proper network.
  • Make sure it is up-to-date, in the other words with the latest version.
  • Back up your data and files.
  • Perform a uninstall and activate it again.
  • Search in Google or a forum for quick troubleshooting or a topic on a similar issue.
  • Check if all the patches and drivers are installed.
  • Call a helpdesk support service.